Privacy Policy

1. Introduction

This Privacy Policy explains how CrowdConnect, operated by Matrix Connects (KVK 27281688) and BlueGlobal B.V. (KVK 80040934), collects, uses, and protects your personal information when you use our web-based revelation tool and related services.

By using CrowdConnect, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

CrowdConnect is jointly operated by:

Contact: info@crowdconnect.pro

3. Information We Collect

3.1 Information You Provide

• Account registration information (name, email address)
• Payment information (processed securely through our payment provider)
• Content you create within the platform (reveals, customizations)
• Communications with our support team

3.2 Information Collected Automatically

• Device information (browser type, operating system)
• Usage data (pages visited, features used)
• IP address and approximate location
• Cookies and similar tracking technologies

3.3 Audience Participant Data

When audience members participate in a CrowdConnect reveal by scanning a QR code, we may collect:

• Device type and browser information
• Session data necessary to synchronize the reveal
• Any information voluntarily provided through redirect destinations (which are controlled by the performer)

4. How We Use Your Information

We use the information we collect to:

• Provide and maintain the CrowdConnect service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns to improve our service
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

5. Data Sharing and Disclosure

We may share your information with:

• Service providers: Third parties that help us operate our business (payment processors, hosting providers, analytics services)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights (GDPR)

If you are located in the European Economic Area, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to processing of your data

To exercise these rights, contact us at info@crowdconnect.pro.

8. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

10. Children's Privacy

CrowdConnect is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

info@crowdconnect.pro